The following groups of personal data are collected: We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Your Products may vary slightly from those images. 9.2 By entering the Prize Draw you accept these Terms and Conditions as in force at the time you submit your Entry. Just bring your If We accept and process your order where there is a pricing error that is obvious and unmistakable and which could reasonably have been recognised by you as a mispricing, We may end the Contract, refund to you any sums you have paid under the Contract and require the return of any Products provided to you. Compose. We Are boohoo. • Beauty products, accessories and fashion facemasks cannot be returned for hygiene reasons. boohoo.com is a trade mark. bust on your rib cage. Take your wardrobe to new heights with Boohoo Tall, perfect for women 5"7" and over! 3.2 All competition entries must be received by the Promote by no later than 00:00 GMT 22 November 2020 on the Closing Date. If you cancel a Contract under clause 8.1 after the Products have been dispatched to you, you must return them to us. By purchasing, using, or accepting a Boohoo e-gift card (e-gift card) or physical gift card in selected stores (store gift card) (each being a Gift Card and, together or in any combination, the Gift Cards), you agree to enter into a contract with Boohoo and to be bound by these Terms and Conditions together with our Privacy Policy and Terms of Use and our website Terms and Conditions which are incorporated into these Terms and Conditions. packaging, can I return? We have updated our privacy notice to ensure we’re complying with new changes in data protection law. includes Click and Collect services as well. Premier customers will also receive exclusive offers and promotions via email. Please contact your local customs office for further information before placing your order. While our website is designed for a general audience, we will not knowingly collect any data from children under the age of 13 or sell products to children. Log in your account, select "addresses" and you can either add a new one or edit an existing one. To shop the latest trends, simply click here SHOP NOW. section and reorder for a replacement. Our customer service team won't know if a product is coming back in or not, you'll see it first. We accept the following cards: Visa, VISA Electron, Mastercard, Maestro, American Express. It’s the same statement styles you love – basic jersey maxi dresses and slouchy boyfriend jeans - perfectly proportioned to fit and flatter smaller packages (good things do come in them, after all!). Pssst...It's on your order confirmation or dispatch email. You can now pay for your boohoo orders with Apple Pay using a Visa, Mastercard or American Express Card on all devices which support Apple Pay*. Make sure you have Apple Pay set up on your device. If personal data is provided to Ravelin, Ravelin will also use this personal data to improve its service and machine learning to improve its automated processing. All. If you are a consumer in the European Economic Area (“EEA”), you have a legal right to cancel a Contract if you change your mind until 14 days after you receive (or someone you nominate receives) the Products, unless the Products are split into several deliveries over different days in which case you will have until 14 days after the day you receive (or someone you nominate receives) the last delivery. Membership – Boohoo Premier is valid for 12 months and is only available to individuals residing in the UK. (b) employees of agents or suppliers of the Promoter or its holding or subsidiary companies, who are professionally connected with the competition or its administration; or Unfortunately we don't offer an exchange facility. If you have any concerns or complaints regarding the way in which we process your data, please email us directly at DPO@boohoo.com. (e) incomplete. Can I return more than one order in the same parcel? Please see further information in the section entitled ‘Marketing preferences, adverts and cookies’. If you paid for your order with a gift voucher or store credit, this will be credited back to your boohoo.com account. The only fees that may apply are late fees for missed payments. The Promoter reserves the right to publish each Winner's name and Entry on the Promoter’s official social media accounts, including Twitter, Instagram and Facebook and on its website found at www.boohoo.com. It also applies to the extent that someone has nominated you through our "refer a friend" function or purchased an e-gift card on your behalf. For automated decision making we consider that fraud detection and prevention is in our legitimate interests to ensure that fraudulent transactors are unable to benefit from our services and in the legitimate interest of the public as whole due to the impact of fraud on the consumer market; we also consider it a necessary element of entering into a contract with you that we are able to verify your identity and prevent fraud. Please note that Gift Cards are not regulated as payment instruments under the Payment Services Regulations 2017 and amounts on them are not electronic money under the Electronic Money Regulations 2011. 5.3 The Promoter will contract the winner of the Prize Draw via the email address supplied to sign up to the waitlist. To enable you to take part in a competition, event, survey, or receive a reward for shopping with us. 8.4 The Winners agree to indemnify and keep indemnified the Promoter, its group of companies and their officers, employees and agents from and against all liabilities, losses, damages and expenses (including legal and other professional fees) arising out of or in connection with any allegations or claims resulting directly or indirectly from: (a)their Entry into this Prize Draw; and/or. We only supply the Products for domestic and private use. To recommend products, services discounts and offers that may be of interest to you, including to send you such information by email, post or SMS. Unfortunately we don’t offer an exchange facility. To cancel a Contract under this clause 14 please contact us using the details set out in clause 8.2. Regain – Recycle, Re-use, Move closer to sustainable fashion! Copyright © 2020 mena.boohoo.com. This privacy notice was last updated on 16th March 2020 (Version v1.10). 2.3. Entrants will retain copyright in the Entries they submit. Your order will be held for 10 days after which it will be returned back to boohoo. Please read these terms carefully before using this Website. All Entries by the entrant must be submitted via https://www.boohoo.com/, 2.1. Since Boohoo has thousands of customers, it may be a few hours before you get a reply. The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim which may arise out of or in connection with the Prize Draw or these terms. Necessary for our legitimate interests (e.g. E-gift cards may be purchased and activated for a minimum value of £5 and a maximum value of £500. (i) for the purpose of administration of the Prize Draw (including publishing the names of the Winners and any administration relating to the Prize); and Personal use only – Student Premier is for personal use only. Delay outside of our control - Boohoo will not be held responsible for any delay or failure to comply with our obligations if the delay or failure arises from any cause which is beyond Boohoo’s reasonable control. The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. Delivery of your order will be complete when We deliver the Products to the address you gave us and the Products will be your responsibility from that time. Our UK VAT number is 185 4874 61. We immediately contact your bank or card issuer for authorisation to take payment from your account. In bare feet take the measurement from the inside leg and measure down the inside leg to the floor. Your order could be in a couple of places... our warehouse, awaiting dispatch, with the courier on its way, or delivered. The Peloton Exercise Bike can take up to 10-12 weeks for delivery. Are you sure it’s late? CORRUPTED, DELETED, LOST, STOLEN, DESTROYED, DAMAGED OR USED GIFT CARDS. we need your personal data to perform a contract with you. a) Sign up to our waitlist at https://www.boohoo.com/features/blackfriday.html. We've gone paperless! Log into your account, select payment details and either add, delete or edit your payment options. Enter your order number into the self-serve kiosk or hand to a colleague in store. Use and display of Entries and copyright. 9.1 The Promoter does not claim any rights of ownership in your competition entry. The tape measure *If you are using Apple Pay on a Mac device, this payment option will only be available on Safari whilst using the Mac OS Sierra operating system. We will not be liable or responsible if you break any such law; and. If any invalid, unenforceable or illegal provision would be valid, enforceable and legal if some part of it were deleted, the provision shall apply with whatever modification is necessary to give effect to the commercial intention of the Promoter. Identity and Contact data from another individual when they purchase an e-gift card for you or use the "refer a friend" function on our website; Technical Data from third parties, including analytics providers such as Google. If no one is available at your address to take delivery and the Products cannot be posted through your letterbox or left in a safe place, after three failed attempts, we may end the Contract and clause 13 will apply. You must pay for the Products (including all applicable delivery charges), and We will charge the card you have chosen to use to pay for your order once you reach the final billing page and submit your order. 11.3 Any person who provides their Details to the Promoter in connection with this Prize Draw accepts: ** If you are not a consumer, you and We both submit to the exclusive jurisdiction of the courts of England and Wales. The Promoter will fully co-operate with any law enforcement authorities or court order requesting or directing the Promoter to disclose the identity of or to locate anyone posting or linking any content to its Twitter or Instagram pages which infringes any third party rights or is in breach of any of these Terms and Conditions or any applicable law. Student Premier Account - you must register a boohoo Student Premier customer account via this form and be logged in to your customer account to use Student Premier (“Student Premier Account”). Failure to comply with such directions may result in an invalid Entry and/or withdrawal of the Prize. 4.4 There is a limit of one entry per person. You’ll find these alternative methods below: Write to us via post: boohoo, PO Box 553, Burnley, BB11 9GD. *Subject to our returns policy. 9.1 The Promoter reserves the right to cancel or amend the Prize Draw or these Terms and Conditions if it has reasonable grounds for doing so. You can purchase an e-gift card online at boohoogiftcards.com in the UK only. We will take all steps necessary to ensure that your data is treated securely and in accordance with this privacy notice. You will be responsible for payment of any such import duties and taxes. No license or consent is granted to you to use these marks in any way except as expressly provided herein, and we reserve all rights in these and any related marks. You have a right to ask boohoo to suspend the processing of your personal data in certain scenarios, for example if you want us to establish the accuracy of the data, or you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it. With plus size clothing, cut with confidence, going from UK sizes 16 to 24, find your perfect outfit. -Want. If We do waive a default by you, We will only do so in writing, and that will not mean that We will automatically waive any later default by you. If you are a business or are using our site for business purposes, you and We both irrevocably submit to the exclusive jurisdiction of the courts of England and Wales. If this happens to you and you think we’ve made a mistake, you can Contact Us and we will discuss the matter with you further. Payment for store gift cards will be taken by the selected store from which it is purchased (or by the third party used by the selected store to process the payment). No failure or delay by a party to exercise any right or remedy provided under these Terms and Conditions or by law or any abandonment of any such right or remedy shall constitute a waiver of that or any other right or remedy, nor shall it preclude or restrict the further exercise of that or any other right or remedy. The first thing to check is have you had your dispatch email? 3.4. If that doesn't work, please get in touch by going to the 'contact us' tab on this page. 6.2 The Promoter will contact the winner personally as soon as practicable after the Announcement Date, using the telephone number or email address provided with the competition entry. If any Winner fails to provide their Details to the Promoter within 48 hours of the Promoter contacting the winner and asking them to provide the Details in accordance with clause 3.3 then the Promoter acting in its absolute discretion may: 3.4.1. make further attempts to contact that Winner; and/or. We will not give any refund for termination related to conduct that we determine, in our discretion, violates these terms or any applicable law, involves fraud or misuse, or is harmful to Boohoo’s interests or another user. boohoo.com Facebook. Please note postcode restrictions apply. We may process personal data without your consent, in compliance with the above rules, where this is required or permitted by law. 2.2. We reserve the right to change or add to these Terms and Conditions for security, legal or regulatory requirements. Entries must be made 00.00PM GMT, Jan 1st , 2021 and 00.00PM GMT on Jan 31st 2021 ("Prize Draw Period") to be valid. From time to time we may change this privacy notice. You can purchase up to five e-gift cards in any one transaction. The day of activation is the date on which either: (a) the e-gift card is actually delivered to your nominated email address, or (b) you purchase the store gift card and it is activated by the selected store from which it is purchased, as applicable. any liability which cannot be excluded or limited under applicable law. Once you have the dispatch email you can track it yourself via the link in the email or by using the track my order section at the top of this page. As a data controller, the legal basis for our collection and use of your personal data varies depending on the manner and purpose for which we collected it. You have the right to request human intervention where we are carrying out automated decision making when processing your personal data. While we endeavor to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material on this Website. Simply return your item(s) by following these easy steps on the 'How do I return?' If you want to make a formal written complaint, send it to the customer services … We will pay the costs of your returns if you use our free returns service in accordance with the Returns Policy, As an alternative to using your rights under clause 8.1, you may wish to return an item using our free UK returns service. We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please do contact us in the first instance. If you are using Clearpay, such payment will be subject to additional terms between you and Clearpay, available at. Failure to comply with such directions may result in an invalid Entry and/or withdrawal of the Prize. For automated decision making we consider that fraud detection and prevention is in our legitimate interests to ensure that fraudulent transactors are unable to benefit from our services; we also consider it a necessary element of entering into a contract with you that we are able to verify your identity and prevent fraud. You can’t disable these. Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any liability for: Wasted management or office time; and for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable. *Available on the apple app store or google play. Having issues redeeming your discount? 11.1 The Promoter reserves the right to cancel or amend the Prize Draw or these Terms and Conditions if it has reasonable grounds for doing so. we have a legal obligation to collect or disclose personal data from you. 8.2 Nothing in these Terms and Conditions affects your statutory rights. You may store, manipulate, analyze, reformat, print and display the content supplied solely for your own personal and non-commercial use. This sometimes means our best selling items can go out of stock and we don’t usually plan on bringing them back in. Shop boohoo's range of womens and mens clothing for the latest fashion trends you can totally do your thing in, with 100s of new styles landing every day! For detailed information on the cookies which we and our third-party providers use and the reasons why we use them, please refer to our Cookie Policy. If your delivery date has passed, please contact here and have your order number ready. We give no warranties as to the availability, performance or accessibility of the Website. The gift card will be sent via email to the chosen recipient for use on the UK boohoo.com website only. 4.2 No correspondence will be entered into in respect of any decision made in connection with this Prize Draw. 5.2 The Prize is subject to availability. 3.1. To process and deliver your order including: recording your order details; keeping you informed about the order status; process payments and refunds, collect money owed to us; and automated decision making to assist fraud prevention and detection. back to us at boohoo. You agree and accept to be bound by the terms of our Privacy Notice. 6.1 The decision of the Promoter is final and no correspondence or discussion will be entered into. We will contact you in these circumstances and will give you the opportunity to place a new order. Any breach will result in termination of your Student Premier Account. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. Great customer service … Great customer service after my delivery went the wrong way with the courier, jayne y helped to find it and had it resent to me, offered a next day delivery code for the inconvenience which is great as we use boohoo alot in our house. -What operating system you use (e.g. boohoohelp.tumblr.com Customer service blog. We are a company registered in England and Wales under company number 05723154 and with our registered office at 49/51 Dale Street, Manchester, England M1 2HF. We will give you at least one month’s notice of any such changes or additions. It ... customerservices@boohoo.com customer service email. Some cookies have been placed on our side from third parties (with our permission of course) and track pages you’ve visited. 3.4 No bulk, third party or automated entries are permitted. time specific delivery or locker collection if offered in your delivery location. Our use of analytics and targeted advertising tools. To shop the latest trends, simply click here SHOP NOW. 6.3 The Promoter must either publish or make available information that indicates that a valid award took place. The wellbeing of our customers is a top priority and all necessary precautions are being taken to ensure the safety of both customers and couriers during this time, including contact-free deliveries. Once your e-gift card order has been approved by us and your payment to us has cleared for the full purchase value of your e-gift card, your e-gift card will be delivered to the email address you nominate for delivery when completing your order. Jeans, 1. e-gift card orders), communicate with you following a "refer a friend" nomination, keep you up to date with the latest offers and trends, help us to make our marketing more relevant to you and your interests. 10.1 For the names of the Winners or for a copy of these Terms and Conditions please send a stamped addressed envelope together with your written request to £5000 On Christmas Day Boohoo Marketing, 49-51 Dale Street, Manchester, M1 2HF. But Products from the Premium Collection are excluded from all promotions. We've gone paperless! We’re really sorry to hear that you’ve received an item that’s not in perfect condition. Payment on boohoogiftcards.com will be taken by a third party company, Stripe, and will show on your bank statement as “Boohoo Gift Cards”. make any refunds due to you by the method you used for payment: 14 days after the day on which We receive the Products back from you or, if earlier, the day on which you provide us with evidence that you have sent the Products back to us; or, 14 days after you inform us of your decision to cancel the Contract. Boohoo reviews (www.boohoo.com): Customer service. 7.2 The prize may not be claimed by a third party on your behalf. We’ll be sure to keep you updated and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund. Stay safe! Items must be unwashed, unworn and with the original labels still attached. Worst customer service I have ever received.I have messaged countless times and get nowhere. You have 24 months from the date you receive the gift card email in which to spend it, please note if you have received a gift voucher the expiration date should be listed in the email. Then, all you need to do is add the items to your basket, choose your preferred delivery option and then when you reach checkout, select the Apple Pay option as your payment method. To enter the Prize Draw entrants must: 3.1.1. We use online advertising to keep you aware of what we’re up to and to help you find our products. Fantastic customer service! References to “us,” “we,” “our” or similar derivations refer to Boohoo.com UK Limited, the owner and operator of the Website. To utilise your promotion code, click the "redeem a promotion code" button on the order summary page and enter the specific code. Payment for e-gift cards is accepted by debit card, credit card and PayPal. an 8 and a 10. with our simple returns process why not try both and use the checklist to decide the best fit Pissed customer. 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